Frequently Asked Questions

What is MarketPlus?

MarketPlus is a smart innovative and free eCommerce platform designed to make online shopping effortless. With seamless WhatsApp integration, customers can browse, select, and order products directly — no complicated checkouts or card payments required. The clean, modern and intuitive user interface ensures a smooth shopping experience for everyone.

For Sellers, MarketPlus provides complete flexibility. Orders are received instantly via WhatsApp, allowing sellers to manage inquiries, confirm purchases, and receive payments directly into their bank accounts — all in real time. It’s fast, reliable, and built for convenience.

How do I create a user account?
Click on the signup link, available when you click on the avatar icon on the far right corner of the page. Fill in your details, password, upload your picture (optional) and you’ll be signed up instantly.
How do I create a seller account?
Click on the "create a seller account" link, available when you click on the avatar icon on the far right corner of the page. Fill in your details, password and you’ll be redirected to the Seller Dashboard instantly.
How can I place an order?
Browse products and open the details page. If buying just one product, choose "Order Via WhatsApp" otherwise, click “Add to Cart” and add as many products as desired to the cart. Click "Order Via WhatsApp" when done.
Do I need to be a registered user to place an order?
No, you don't have to be a registered user to place an order but it's advisable to signup so as to be able to view all your orders.
What payment methods are accepted?
Generally, bank transfers is accepted but cash may be accepted upon agreement between the seller and the customer.
Can I view my order?
Yes, you can but you need to be a registered user to view your order history. Once your order is placed, you can view your orders via the "order history" link.
Is MarketPlus truly free?
Yes, MarketPlus is 100% free as there is no hidden charges or payments.
How do I contact support?
You can reach us directly via WhatsApp on +234 916 731 8580